SellTronix - Policy
Our Commitment to You
The staff at Selltronix.com is committed to providing you with exceptional customer service and top dollar for you old cell phone. We promise to professionally address your individual needs and provide answers to your questions within 24 – 48 hours.
We guarantee the best possible price for your old cell phone. If you find a better price for your phone, on-line or in a store, we will match it or forward your phone immediately to the highest buyer at no cost to you. We promise to process all phones received within 24 hours and have your check in the mail the next business day.
How To Sell Cell Phones?
Before You Sell Your Phone
Remove all your personal data from the phone and cancel all cellular service for that phone. Check your phone to be sure it is in good working condition and has a valid ESN or IMEI number. If not being sold as damaged, the phone must not be damaged in any way. This includes water damage, cracked cases or screens.All of the phones features must work properly.You should also have all the accessories for your phone including the user manuals.Note that if you do not have all the phone accessories, if any of the phones features do not work or there is any damage to the phone, the value of your phone may be less than posted on the website.
Create an Account
To begin the process of securing the best possible price for your old cell phone, explore our web site.Once you have located the phone you would like to sell, create an account.Your personal account will enable you to access all information about your transaction.
Your account will allow you to track the status of every phone you choose to sell and know when your phone was received by the professional team at www.selltronix.comYou will also be able to track when your check was sent to you and email us any questions.
Select the Phone You Want to Sell
Enter the type of you phone you wish to sell into the search engine on our web site. Find the exact model of your phone and tell us the condition of the phone.When selecting the condition, please note that you must include all accessories and user manual with all phones.
After selecting the phone you wish to sell, log into your account and complete the process of selling us your phone.
Print Your Shipping Label
As part of the transaction process, you will have access to a pdf that is a shipping label. Print this pre-paid shipping label. (We cover the cost of shipping your phone to us.)
Package Your Phone and All Phone Accessories including User Manual/DVD
Package your phone is padded envelop or box.Be sure the phone is packaged well to avoid damage in shipping.We must receive your phone in the condition described to give you the best price for your phone. SellTronix is not responsible for phones damaged in shipping.
Ship Your Phone
After you have packaged your phone well, adhere the pre-paid shipping label to the package and mail it.You will receive notification via email when SellTronix receives your phone.
Our Responsibility
Notify You of Receipt of Phone
Upon receipt of your phone SellTronix will immediately notify you that your phone has been received.
Test Your Phone
Your phone will be examined and tested by our technicians within 48 hours of receipt.If there are any problems with the phone we will contact you to resolve them.
Pay You
Assuming the phone is received in the condition described in your account, a check will be processed and sent to you the next business day after your phone is received.
If the phone received does not match the make and model described in your account, SellTronix staff will contact you and offer you the best possible price for your phone. SellTronix will also be happy to return your phone to you.
